Support Pages Find a Detailed Answer to Your Question! Watch or Listen to Audio and Video Demonstrations View Interactive Tutorials Read the On-Line Manuals Search our Knowledge Base View it All! Use the My Account System Email and FTP Tutorials Are you a New Customer? click here! Customer Kudos Support Policies Connection Tester My Account System How Fast Do My Domains Update? Info. for New Customers Known SMTP ISP Blocks

Watch or Listen to Audio and Video Demonstrations We want your experience with Bluehill be be as rewarding as possible. Understanding the tools and abilities offered by your account will help you enjoy our products and services more easily. By following the audio and video tutorials below you can quickly master your account!   Audio Tutorials -- Select an Audio Demonstration -- Backroom API (4.15MB)Backroom Contact Modifications (0.27MB)Backroom Contact Options (0.90MB)Backroom Credit Overview (0.36MB)Backroom Default Settings (0.28MB)Backroom Display Options (0.97MB)Backroom Domain Management (1.15MB)Backroom Help Options (0.33MB)Backroom Hosting Overview (0.96MB)Backroom Individual Information (0.08MB)Backroom Main Overview (1.23MB)Backroom Manage Overview (0.75MB)Backroom Nameserver Options (0.27MB)Backroom Notification Options (0.30MB)Backroom Password Overview (0.16MB)Backroom Register Overview (0.61MB)Backroom Renew Overview (0.51MB)Backroom Report Overview (0.61MB)Backroom Security Options (0.17MB)Backroom Support Overview (0.23MB)Backroom Transfer Overview (0.42MB)Contact ID Overview (1.14MB)Titan Alias Overview (1.07MB)Titan Autoreply Overview (1.63MB)Titan Comments Form (1.26MB)Titan Email Overview (1.04MB)Titan Frontpage Install (0.45MB)Titan Graphical Counter (0.34MB)Titan Guestbook (0.37MB)Titan Main Menu Overview (0.98MB)Titan Performance Menu (0.31MB)Titan Rembrandt Overview (0.45MB)Titan Reseller Menu (1.81MB)Titan Restore Menu (0.21MB)Titan Security Menu (0.61MB)Titan Statistics Menu (0.32MB)Titan Text Counter (0.14MB)Titan Tools Overview (0.17MB)   Video Tutorials -- Select a Video Demonstration -- Backroom API Overview (36.73MB) Backroom Configure Overview (17.37MB) Backroom Credits Overview (4.75MB) Backroom Hosting Overview (5.40MB) Backroom Main Overview (12.62MB) Backroom Manage Overview (11.39MB) Backroom Register Overview (8.59MB) Backroom Renew Overview (4.14MB) Backroom Report Overview (6.96MB) Backroom Support Overview (4.92MB) Backroom Transfer Overview (3.59MB) Titan Alias Overview (4.13MB) Titan Anti-Spam System (9.96MB) Titan Autoreply Overview (6.10MB) Titan Database Menu (10.08MB) Titan Email Overview (4.02MB) Titan Hosting Menu (6.46MB) Titan Overview (3.27MB) Titan Performance Menu (2.84MB) Titan Security Menu (8.52MB) Titan Statistics Menu (11.21MB) Titan Tools Overview (12.99MB) Virtual Server Subhosting (26.26MB) View Interactive Tutorials These on-line tutorials will help users with the most common local system setups like Outlook Express! Configuration Letter Tutorial Virtual Server Configuration Letter Tutorial Outlook E-Mail Tutorial Netscape Mail Tutorial   FTP - Download, Installation, and Use Titan Control Panel: POP3 Mail Tutorial Titan Control Panel: Alias Tutorial Titan Control Panel: Autoresponder Tutorial Read the On-Line Manuals The following accounts have manuals on-line. Unix Accounts Virtual Server - On-Line Manual Virtual Server - Subdomain Hosting How-To Executive & Corporate Servers - On-Line Manual   NT Accounts NT - User Guide View it All!  Use the My Account System. Please login to the MyAccount system to use the full array of Bluehill Account management tools provided. The following public interfaces to MyAccount system are available here... these tools and more are located in the "Technical Support" section of MyAccount. My Account - Account Management   Searchable Knowledgebase Developers Library Suggested Links Email and FTP Tutorials These tutorials cover the basic account setup. These should address common situations such as email client setup, and upload software. Email Software Microsoft Outlook Microsoft Outlook Express Qualcomm Eudora   Publishing/FTP Software DreamWeaver Fetch (for the Macintosh) WS_FTP New Customers The New Client section is the starting point for new (or future) BLUEHILL.com clients, as well as a reference guide for "seasoned" users. Topics include configuration and basic setup, how to subscribe to the BLUEHILL.com Newsletter, help on HTML, and much more! What People are saying about the BLUEHILL.com Support Team Find out what other people are saying about the response, knowledge, and expertise behind BLUEHILL.com's support. Support Policies In an effort to provide world class web hosting services and support we have adopted the following support policies to help you better understand the scope of the technical support services included with your account. Resellers are the first line of support for their customers. Our Support Staff is always available to our Resellers, but we cannot work directly with the customers of our Resellers. Our Support Staff is largely responsible for supporting the Resellers and their customers by isolating specific problems that may be encountered while using our services. Realistically, our Support Staff cannot and will not focus large amounts of time fulfilling programming-specific cgi script requests (this includes debugging). Our Support Staff will troubleshoot specific programming problems which may be encountered insofar as they are related to installation and configuration in the service environment. Our Support Staff can offer recommendations and direct the Reseller to the necessary resources that will allow them to create what is necessary for their express purposes. Keep in mind that we offer technological expertise with our services and not web development (HTML, PERL, C, etc). We will not offer technical support for third party vendor products that are not included with each service. If you have a problem related to such third-party applications which is not specific to installing or running the program on one of our services, refer your questions to the vendor of the program.